We want you to be completely satisfied with your purchase from Kettle Kreyól Tea Company. If you are not satisfied with your order for any reason, you may return unopened items within 30 days of delivery for a full refund.

Return Process: To initiate a return, please contact our customer service team at orders@herbandsip.com. Please include your order number and the reason for the return.

1. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2. Refund Processing: Once we receive your returned items, we will inspect them and process your refund within 5-7 business days. Refunds will be issued to the original form of payment.
3. Exchanges: Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation.

Please note that our shipping and return policies are subject to change. For the most up-to-date information, please refer to our website or contact our customer service team.